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BEST PRICE GUARANTEE
For Encre & Cie, the best price guarantee is our assurance that you will get the lowest prices on the products you buy from us.
If you find a lower price advertised from any authorized Canadian competitor, we offer you this product at the same price, to the extent that the price asked is not lower than we pay.
This offer applies on all our laser and inkjet cartridges, and to the printers we have in stock. Simply present proof that the item you wish to purchase is advertised at a lower cost than our current price.
This guarantee does not apply to clearance items, typographical errors, combined sales promotions as well as discounts issued for special events; post-Christmas sale, Black Friday, Cyber Monday, anniversary bargains, bankruptcy sales, etc.
All Premium Tone products come with a two years replacement warranty against malfunctions or manufacturing defects.
All Premium Ink and Premium Tape products come with a free one year replacement warranty against malfunctions or manufacturing defects on compatible products and 6 months on remanufactured cartridges.
All Eco Tone products come with a free 3 years replacement warranty against malfunctions or manufacturing defects.
All Eco Ink products come with a free 6 months replacement warranty against malfunctions or manufacturing defects.
All OEM products are guaranteed 30 days against defects directly with the manufacturer.
The manufacturer guarantees that under normal use, an ink cartridge or drum cannot damage or break the devices that use them. In the event of a cartridge causing damage to a device, despite our rigorous controls, we will assume the cost of repairs to the extent that we have been advised by the customer before such repair is performed. If necessary, Encre & cie will make arrangements to dispatch a qualified technician.
RETURN POLICY FOR FIRMWARE UPDATE
Our manufacturers of compatible products can and will not guarantee the replacement of defective cartridges related to firmware update on printers because they have no control over what the OEM companies will do.
Any other situation will be evaluated on an individual basis by our management team.