• Technical support
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WHETHER IT'S BEFORE, DURING OF AFTER YOUR PURCHASE, OUR EXPERIENCED AND HIGHLY QUALIFIED EMPLOYEES WILL DO THEIR BEST TO ANSWER ALL YOUR QUESTIONS AND MEET YOUR EXPECTATIONS.


Encre & Cie offers :

  • Efficient and fast online chat
  • Professional and courteous staff
  • Support available in french and in english

 

NEW FIRMWARE UPGRADE ON DECEMBER 01ST, 2020 ON SELECTED HP PRINTERS

 

Dear Valued Customer, 

Following a firmware upgrade on selected printers utilising the following cartridges, 902XL / 952XL / 972XL, some compatible cartridges have suddenly stopped working.

The printer or computer will automatically remind consumers to upgrade firmware through their wifi or network connection. Please DO NOT to upgrade the firmware. The new firmware will cause third party cartridges to not recognize their printer.

The printer firmware won't be updated anymore once your client DISABLES the update option.

We are working on a new chip.


NEW FIRMWARE UPGRADE ON NOVEMBER 03TH, 2020 ON SELECTED HP PRINTERS

 

HP 252 Series Firmware Upgrade Notice

 



Download our user's guide for our ink-jet cartridges

User's guide


Cartridges instructions (G-100) (Models : CF226, CF287, CF360, CF400, CF410 and CF500) 

 

G-100_EN1