All returns will be inspected and must first be authorized by Encre & Cie Inc. and all sent returns without notice will be refused. Any merchandise that is returned must be in its original packaging and packaging must be in good condition. A copy of our delivery note or invoice must accompany all returns. All returns must be made within 90 days of the invoice date; after this period, the authorization is no longer valid and the returns will be refused.


Any returns due to a defect, will be subject to verification by us, will be replaced without charge as specified in our warranty. Any returns sent without prior notice will be refused.


Restocking charges of 20% will apply on all merchandise returned in good condition within a maximum of 90 calendar days after the date of the invoice. No credit will be issued for damaged goods, or special order products, of on-sale stock. Credit for returned products will be applied to the customer’s account. No refunds will be made by check or any other payment methods.