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All returns will be inspected and must first be authorized by Encre & Cie Inc. and all sent returns without notice will be refused. Any merchandise that is returned must be in its original packaging and packaging must be in good condition. A copy of our delivery note or invoice must accompany all returns. All returns must be made within 90 days of the invoice date; after this period, the authorization is no longer valid and the returns will be refused.
Any returns due to a defect, will be subject to verification by us, will be replaced without charge as specified in our warranty. Any returns sent without prior notice will be refused.
RESTOCKING CHARGESRestocking charges of 20% will apply on all merchandise returned in good condition within a maximum of 90 calendar days after the date of the invoice. No credit will be issued for damaged goods, or special order products, of on-sale stock. Credit for returned products will be applied to the customer’s account. No refunds will be made by check or any other payment methods.